On March 10, 2025, the City of Norwalk had to change our ACH/credit/debit card processing company to meet today’s security standards. The change was needed to better protect our residents’ account information. The new company was chosen by the City because they had the lowest fees for our residents.

 Anyone who had an online account prior to March 2025, can log into the new system with their old username and password. An account must be set up by residents who want to start paying online. If you set up AutoPay (recurring monthly payment) with your checking account, there was no fee before and there will be no fee now. The City has not increased their water rates in 5 years. The City could not absorb the cost of the processing fees for those who choose to pay online with the One-Time payment option or by credit card. You are still able to choose a payment option that has no fee. Changes and fees are explained below.

Cash, Check, Money Orders  [No Change / No Fee]:

Payment by cash, check, or money order at the counter at City Hall = No Fee

Payment by cash, check, or money order dropped off at City Hall night drop box, the drop box in front of Norwalk PD, at Miller’s Market, and at Schild’s IGA = No Fee

Initiating payments through your bank’s BillPay feature = Your own bank may charge a fee, but no fee is due with your payment

 Credit/Debit Cards  [No Change / Fee]:

Online portal One-Time Payment or Autopay (Automatic Recurring Monthly Payment) = 2.35% fee with $1.00 minimum
Payment made by credit/debit card in person at City Hall = 2.35% fee with $1.00 minimum

 Electronic Payments with Bank Accounts (eCheck)   [Change / Fee] :

Online portal electronic check One-Time Payment = $1.00 fee
Online portal electronic check with Autopay (Automatic Recurring Monthly Payments) = No Fee

 The City of Norwalk does NOT get any of the money collected in utility payment fees.  Those fees are charged by the third-party processor for their cost to process your payment. To avoid all fees, you may 1) pay by cash, check, money order in person, drop box or mail, or 2) set up AutoPay by eCheck (bank account) online.